The plain-English version of what you're agreeing to when you book a roll-off dumpster with us in Bowling Green or Warren County. No fine print you need a lawyer to translate — just what's included, what's expected of you, and what triggers a fee.
Fair question — we get it a lot. A roll-off container is a piece of our equipment sitting on your property for a week or two, and both sides ought to know what's expected. This page lays out exactly what applies to every rental we book in Bowling Green, Alvaton, Plum Springs, and the rest of Warren County. If you'd rather talk it through by phone before you sign anything, call (270) 770-0012 and we'll walk through it verbally, no pressure.
Standard rentals run 10 to 14 days from delivery, matching the window quoted at booking. Need more time for a slow renovation or a multi-phase build? Tell us before your pickup date and we'll quote a daily extension rate rather than let the container sit unaccounted for.
Every size — 10, 15, 20, 30, or 40 yard — comes with a set weight allowance built into the price we quote. Heavy material like shingles, concrete, dirt, or wet drywall is what typically pushes a load over. We ask about your project upfront so the allowance actually fits it.
Debris has to stay level with the top rim of the container, not piled above it. Kentucky's road safety rules mean an overfilled dumpster legally can't be hauled, so we ask customers to keep loads flat across the top rather than stacking furniture or bulky items higher.
Tires, wet paint and paint cans with liquid still inside, batteries, refrigerants, and other hazardous waste can't go in a standard roll-off. See our full accepted materials guide for the complete list and where to take the items that don't qualify.
You're responsible for pointing us to a safe, stable, and reasonably level spot for delivery — a driveway, a cleared area of yard, or a curbside spot if a right-of-way permit has been arranged. Our driver makes the final call on placement if the requested spot isn't safe for the truck.
If the dumpster needs to sit on the street rather than private property, the City of Bowling Green requires a $75 right-of-way permit filed at least 24 hours ahead. We handle that paperwork for customers who need it — see our full permit guide for details.
Beyond the flat rental price, the only charges that can apply are a weight overage fee for significantly exceeding your allowance, a rental extension fee for keeping the container past the agreed period, or a second haul fee if an overfilled dumpster needs a swap. Every one is quoted before it's charged, never added silently to a final invoice.
We take reasonable care with placement, including boards under the wheels on paved surfaces when asked, but a loaded roll-off is heavy and can mark older or already-damaged asphalt and concrete. The container itself stays our property and is covered under our commercial insurance while it's on your site.
Cancel or reschedule with reasonable notice — usually the day before or the morning of — at no charge, since routes are planned daily. A same-day cancellation after a driver's already been dispatched may carry a smaller trip fee, disclosed before it's charged.
We've rented to homeowners doing a kitchen remodel, contractors framing new builds out at Touissant Springs and Cogan's Crossing, and students clearing out apartments during the WKU move-out rush every May. Almost every dispute we've ever had to sort out traces back to a customer not knowing one of the nine things above — not to anyone trying to pull a fast one. So we'd rather you actually read this page in five minutes than sign something you skimmed. If anything here doesn't make sense for your specific job, call (270) 770-0012 before you book and we'll talk it through.
Our standard rental includes 10 to 14 days with a container, delivered and picked up at a flat rate that already covers a set weight allowance based on your dumpster size. You're responsible for keeping debris level with the top rim, keeping prohibited items like tires, paint, and hazardous waste out of the container, and providing safe, stable access for our truck. Fees only apply for exceeding the weight allowance, keeping the dumpster past the agreed rental period, or requiring a second haul — and every one of those is disclosed before you book, not added as a surprise on your invoice.
Call us before your pickup date and we'll quote a daily extension rate honestly, based on your container size. We'd rather you tell us upfront than have a truck show up to a dumpster that isn't ready — that's what turns into a wasted trip and a rescheduling fee, which is the one charge on this page we'd genuinely like to never collect.
We take reasonable precautions, including placement boards under the container's wheels on paved surfaces when requested, but a fully loaded roll-off is heavy and older or already-cracked asphalt and concrete can be marked under that weight regardless of care taken. We'll talk through placement options with you before delivery, especially on older driveways common in Bowling Green's downtown and Fountain Square neighborhoods, so there are no surprises.
Yes, with no penalty if you give us reasonable notice — a phone call the day before or morning of in most cases is enough, since our routes are planned daily rather than weeks in advance. Same-day cancellations after a driver has already been dispatched may carry a smaller trip fee, which we'll always disclose before charging it.
The container remains our property and our insurance covers normal wear from use. If it's damaged through misuse — for example, overloading it with prohibited hazardous material that corrodes the container — or vandalized while parked at your address, that cost may be passed on, which is why we ask customers to treat the placement area the same way they'd treat a piece of rented equipment.
