Short answer: no. Tell us where you want it, leave a gate code if you've got one, and our driver handles the rest — whether you're at work, out of town, or just don't want to wait around.
This comes up on almost every call, usually from someone who's picturing a delivery truck showing up like a furniture delivery, where you have to sign for it. It's not like that. Our drivers place hundreds of these a year without ever meeting the customer — you're at work, you're out of town, you're a landlord managing a rental property from across town or across the state, and none of that stops the dumpster from getting where it needs to go.
What actually matters is that we know exactly where you want it and the spot's accessible when the truck rolls up. Tell us "left side of the driveway" or "next to the shed on the side yard" when you book, and that's usually all the direction a driver needs. If you want zero ambiguity, mark the spot yourself with a cone or a stake before delivery day — takes thirty seconds and means the driver's not guessing between two possible spots.
Tell us the exact spot when you book — driveway, side yard, next to the garage. The clearer this is, the less chance of it landing somewhere you didn't want.
Fenced property or a keypad entry? Give us the code or access instructions upfront. Without it, a driver who can't get in and can't reach you has to reschedule.
No car parked over the drop spot, no trailer in the way, low branches trimmed if they hang over the driveway. A clear path is the single biggest thing that keeps delivery and pickup on schedule.
Same logic applies when the job's done. Call or text us when you're finished and ready for it to go, or don't call at all — we'll swing by automatically at the end of your standard rental window either way. All we need is that the access path stays clear right up until it's hauled off. If a car gets parked in front of it the morning of pickup, or a trailer's blocking the driveway, that can turn into a wasted trip for the driver and sometimes a redelivery fee if the truck has to come back a second time.
If you know you'll be at work or out of town on pickup day, just make sure whoever's around — a spouse, a neighbor, a contractor still on-site — knows to leave that path open. It's a small thing, but it's the difference between an on-time pickup and a delay nobody wanted.
A good chunk of our business is landlords, property managers, and out-of-town owners handling rental turnovers near WKU's campus, plus contractors who are on three job sites in a day and can't babysit a delivery. None of that works if we required someone standing in the driveway to accept a dumpster. So we built the whole process around not needing that — you tell us where it goes, we go there, done.
The one time this gets trickier is during the WKU move-out and move-in crunch in late May and late August, when a lot of rental properties near campus are getting cleared out at once and access instructions matter even more because we're running a tighter schedule that week. If that's your situation, a clear gate code and a marked spot make a real difference in getting your delivery placed on time instead of getting bumped to a second attempt.
Tell us the spot when you book — left side of the driveway, next to the garage, along the side yard — and mark it yourself with cones, chalk, or a stake before delivery day if you want to be extra sure. Drivers place thousands of these and will use good judgment, but a clearly marked spot means zero back-and-forth and no guessing on their end.
Give us the gate code or access instructions when you schedule, and note it again in any text or email confirmation. If a driver can't get in and can't reach you, that delivery gets pushed to the next available slot, so it's worth double-checking this the day before if you know you won't be around.
No. Call or text us when you're done and ready for pickup, or we'll come automatically at the end of your rental window either way. Just make sure the access path is clear — no car parked in front of it, no trailer blocking the driveway — so the driver isn't stuck waiting on something only you can move.
We'll call or text to get it cleared first. If the truck has to make a full second trip because a car, trailer, or gate is in the way, that can mean a redelivery fee, since it's a wasted drive for the driver. A quick look at the access path the night before pickup or delivery avoids this almost every time. See our how it works guide for the full rental terms.
Sure. As long as whoever's on-site knows where the dumpster is supposed to go, or knows to keep the path clear for pickup, that works fine. Just make sure whoever books the order gives us a good contact number in case the driver has a quick question on-site.
Tell us the drop spot and any access details, and we'll take it from there.
Rather put it in writing? Email bgdumpsters@gmail.com and we'll follow up.
